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Privacy Policy

At O&O Real Estate, we are committed to transparency and the security of your personal information. This policy outlines how we collect, manage, and protect your data in accordance with the General Data Protection Regulation (GDPR).

1. Personal Information We Collect

Property Buyers & Enquirers


When you request information or book a viewing—whether via our website, by telephone, or in person—we collect the following details:

  • Full name;

  • Contact information (telephone number and email address);

  • Property preferences (location, budget, size, and specific requirements).

Note: This data is essential for us to provide a tailored service. While providing some information is optional, mandatory fields are required to process and register your enquiry successfully.


Property Owners

To list your property for sale with O&O Real Estate, a Real Estate Mediation Agreement is legally required. For this contract, we collect:

  • Personal identification and fiscal data;

  • Legal documentation regarding the property.

  • This information is mandatory under Portuguese law for the formalisation of real estate transactions.

 

2. How We Use Your Data

Your personal information is processed for the following purposes:

  • To provide you with bespoke property offers and market opportunities;

  • To send updates regarding new services, newsletters, and informative emails;

  • To execute legal documents such as Promissory Contracts (CPCV) and Deeds, in strict compliance with Portuguese Government regulations.

Our Anti-Spam Guarantee: We do not engage in unsolicited mailing. You will only receive direct, relevant communications related to our real estate activities.

3. Your Rights: Access, Rectification, and Deletion

You maintain full control over your data. At any time, you may request:

  • Access and Updates: To view or correct your personal information;

  • Data Erasure: To have your data removed from our systems (subject to legal data retention periods required by law);

  • Opt-out: To stop receiving newsletters and promotional offers by emailing us or clicking the “unsubscribe” link.


4. Security Measures

We implement robust security protocols to safeguard your information:

  • Data is stored on secure networks, accessible only by authorised personnel bound by strict confidentiality agreements.

  • Our team undergoes regular training on data protection and privacy best practices.

  • Third-party technical partners (web maintenance) may have technical access but are legally prohibited from using or interpreting your data.


5. Updates and Contact Information

O&O Real Estate reserves the right to update this policy to reflect legislative changes. We recommend reviewing this page periodically.

For any questions regarding this policy or to exercise your data rights, please contact us:

O&O Real Estate